Terms of Service

Draft for legal review. This document is not yet in effect. Until it is published without this notice, contact us before relying on it.

Last updated: November 6, 2026.

These terms apply to the AgentTwin website, dashboard, API, MCP servers and command-line tools (together, the "Service"), provided by AgentTwin ("we"). By creating an account or using the Service you agree to them. If you use the Service for an organization, you accept them on its behalf.

1. Your account

Keep your sign-in and tokens secure and tell us promptly about unauthorized use. You are responsible for activity under your account and the organization tokens you create. Workspace admins control who can access a workspace and with which role.

2. Your content

You keep all rights to your code, data, test scenarios and results ("Customer Content"). You give us permission to host, process and display Customer Content only to provide and secure the Service for you. We do not sell Customer Content or use it to train models. Do not upload credentials, production personal data or data you are not allowed to share; use synthetic test data.

3. Acceptable use

Do not use the Service to break the law, to attack or probe systems you do not own, to interfere with the Service or other customers, to reverse engineer it except where the law allows, or to send traffic to third-party services in breach of their terms. We may suspend access that puts the Service or others at risk, and will tell you why when we can.

4. Test results

The Service reports what happened in the scenarios that ran. A passing result means its checks held under the conditions tested; it is not a guarantee that your software is free of defects or safe in production. You remain responsible for your software and decisions.

5. Fees

Paid plans, if any, are described in an order form or on the pricing page. Fees are due as stated there and are non-refundable except where required by law or agreed in writing.

6. Confidentiality and security

We protect Customer Content using the measures described on the security page. The data processing agreement applies where we process personal data for you, and our subprocessors are listed publicly.

7. Open-source components

The CLI and other components may be offered under open-source licenses. Those licenses govern your use of those components.

8. Warranty disclaimer

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

9. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or lost profits or data. Each party's total liability under these terms is limited to the amounts you paid us for the Service in the 12 months before the claim. These limits do not apply to a party's breach of confidentiality, its indemnity obligations, or liability that cannot be limited by law.

10. Term and termination

You may stop using the Service and ask us to delete your account at any time. We may end these terms with 30 days' notice, or immediately for a material breach. On termination we delete Customer Content within a reasonable period, except backups that expire on their own schedule (14 days) and records we must keep by law.

11. Changes

We will post changes here and, for material changes, notify account owners before they take effect.

12. Contact

Questions about these terms: contact us.